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Refund Policy

Last Updated: March 7, 2026

1. Overview

We want our customers to be happy with their purchase. If you experience an issue with your order, please contact us so we can work to resolve the problem.

Because many of our products are custom laser-cut or engraved, certain items may not be eligible for refunds or returns.

2. Refund Requests

To request a refund or return, customers must contact us within 7 days of receiving the order.

Please include the following information when contacting us:

  • Your order number

  • A description of the issue

  • Photos if the item arrived damaged or defective

3. Eligible Refunds

Refunds may be issued in the following situations:

  • The item arrived damaged or defective

  • The wrong item was sent

  • The product significantly differs from the description on the website

In these cases, we may offer a replacement, store credit, or a full refund, depending on the situation.

4. Non-Refundable Items

The following items are generally not eligible for refunds or returns:

  • Custom or personalized engraved items

  • Products damaged due to misuse or improper care

  • Items returned without contacting us first

  • Items returned after the refund request window

Custom products are made specifically for each order, so please double-check all customization details before submitting your order.

5. Return Conditions

If a return is approved, the item must be:

  • Unused

  • In its original condition

  • Returned in appropriate packaging

Customers may be responsible for return shipping costs unless the item arrived damaged or incorrect.

6. Refund Processing

Once a returned item is received and inspected, we will notify you about the status of your refund.

If approved, refunds will be issued to the original payment method used at checkout through the secure payment system provided by the Wix platform.

Refund processing times may vary depending on the payment provider.

7. Contact Us

If you have any questions about our Refund Policy or need help with an order, please contact us:

Email: info@oggiestreasurechest.com
Website: oggiestreasurechest.org

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